These regulations are formulated in accordance with the Law of the People’s Republic of China on Consumer Rights Protection and the Law of the People’s Republic of China on Product Quality. Customers who purchase goods online at Te scarf can enjoy legitimate consumer rights.
Return policy
Cash on a delivery order return policy
1. In order to protect your rights and interests, please check with the delivery staff to check whether the type, quantity, specifications and amount of the goods are consistent with the order, and then sign the receipt accurately. After the delivery staff leaves, the company will no longer be responsible.
2. If the product is sold within 15 days without quality problems, the packaging is intact, the accessories are complete, and the tag is intact and does not affect the normal sales, you can return the goods with the invoice.
Note: Due to the quality of the goods and the return of the goods caused by the reasons of this website, the company bears the relevant expenses incurred; if the customer returns the goods due to personal reasons, the customer must bear the relevant expenses incurred.
3. The corresponding gifts should be returned when returning goods.
4. When the goods are exchanged for different types of goods, you need to replace or return the corresponding gifts at the same time.
5. The products sold by the company are all genuine. In order to protect your interests, the following conditions are considered to affect the secondary sales. Except for quality problems, no refunds will be made:
(1) The product label has been altered and torn;
(2) The original packaging of the goods has been opened or has been torn;
(3) The product has been used.
6. In the following cases, no return will be processed
(1) damage to goods due to human negligence or improper use;
(2) the quality of the goods caused by unauthorized improper use;
(3) The outer packaging, accessories, and gifts of the goods are incomplete, and the invoices are missing or altered;
(4) normal wear and tear of the use of goods;
(5) Goods other than the national three-pack policy.
7. Return policy
(1) The goods in the gift box or suit cannot be partially returned or exchanged;
(2) When returning goods, the tag and various packaging of the goods shall be kept intact;
(3) Only one return service is provided for one order;
(4) In the event of a return or exchange, the company also recovers additional products such as promotional coupons and gifts;
(5) After the goods arrive, you need to check the goods on the spot. If you find that the logistics are damaged or missing parts, please contact customer service in time. After the customer service personnel check, the situation is true, the delivery personnel may need to prove or need to provide physical photos, etc. The personnel quickly make judgments and timely return or exchange according to the regulations;
(6) After the completion of the delivery of the goods, due to personal reasons to return, the company will not refund the delivery fee you have paid and charge the relevant fees according to the yuan payment.
8. In any of the following cases, the user cannot enjoy the Te scarf network return and exchange commitment:
(1) The product is subjected to abnormal use;
(2) Storage under abnormal conditions, such as exposure to moisture, exposure to excessive or too low temperatures;
(3) Improper use, the influence of force majeure, normal wear and tear of the product;
(4) Did not contact the customer service of the company before returning the goods;
(5) Exceeding the return period (returnable within seven days, exchangeable within seven to fifteen days);
(6) The returned packaging is incomplete, the attached accessories and materials are incomplete, and the gifts are not complete;
(7) Returned goods invoice (not included in the invoice) or lost, altered or damaged shipping receipts;
(8) The returned goods exceed the quality guarantee period.
Return method
(1) For normal return and exchange, please contact customer service;
(2) Product quality problems return, please contact customer service or send an email.
Return process
1. After receiving the customer’s return and return the application, the customer service personnel will return the goods after confirming the correctness with the customer;
2. Exchange:
(1) The area where the door-to-door exchange is accepted: After receiving the application for acceptance of the exchange, the customer service arranges the exchange service within 1-3 days. The customer needs to submit the goods and invoices to the delivery personnel together, and check the authenticity of the invoice and the goods after acceptance. Exchange.
(2) Areas that do not go to the door for replacement: The customer will mail the goods to the designated address, and the time of receipt of the goods will depend on the mailing method selected by the customer. After receiving the goods, the goods will be sent to the customer within 1-3 working days.
3. Return:
(1) The area where the door-to-door returns: After receiving the application for return, the customer will arrange the return service within 7 days;
(2) Areas that do not go to the door for return: The customer will mail the goods to the designated address, and the time of receipt of the goods will depend on the mailing method selected by the customer. After receiving the goods, the customer will be refunded within 1-18 working days.
(3) Refund process:
A. When the return order completes the return goods inspection, the customer service confirms the refund and responds to the customer’s request for refund time. The refund application information submitted by the customer must include the following: the refund order number; the bank account number and cardholder name the customer receives the refund; and the bank account information of the bank account number (the name of the bank branch).
B. The customer service will review the refund application information again, and refund the customer after confirming the error.
